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Ed Tech for Students

Student Technology Support Services (STSS)

Service Hours:

Tuesdays and Thursdays 11:00am - 3:00pm

Service Location:

Innovation Station
Education Center/Library 1st floor
Questions/inquiries Email stusuppt@musc.edu

Features:

  • On-the-spot service while you wait
  • Drop-off service for involved problems
  • Service provided by technology experts who know MUSC systems
  • Security and confidentiality

Services:

  • Laptops
    • Wireless configuration
    • Exchange e-mail set-up
    • Virus support
    • Cleaning infected laptops
    • Installing / Upgrading virus protection software
  • Academic software access
    • Panopto sessions
    • Moodle courses
    • iTunes U
  • General troubleshooting 
  • Smartphones and similar mobile devices
    • Wireless configuration
    • Exchange e-mail set-up

Innovation Station

Service Hours:

Monday, Wednesday, and Friday 8:00am - 4:00pm

Service Location:

Innovation Station
Education Center/Library 1st floor

Services:

  • MDM (mobile device management)
  • 2Factor authentication
  • VPN configuration

MUSC Knowledgebase

The Knowledge Base is a platform where faculty, staff, and students can go to begin a search for help 24/7.  This one-stop portal is populated with answers to frequently asked questions that came directly from our campus community. You can type any question into the KB and the portal will determine which existing answers are most closely associated with that question. There are various topic areas (i.e. Login, Moodle, Tegrity) with answers to questions like how to set up two factor authentication, how to troubleshoot access to Moodle, how to post a discussion in Moodle, how to export data from a project in RedCap, where to go for software downloads, how to play a Tegrity recording on a mobile device, and updates on laptop encryption.