Tuesdays and Thursdays 11:00am - 3:00pm
Library 4th floor Service Desk
Questions/inquiries Email email@example.com
The Knowledge Base is a platform where faculty, staff, and students can go to begin a search for help 24/7. This one-stop portal is populated with answers to frequently asked questions that came directly from our campus community. You can type any question into the KB and the portal will determine which existing answers are most closely associated with that question. There are various topic areas (i.e. Login, Moodle, Tegrity) with answers to questions like how to set up two factor authentication, how to troubleshoot access to Moodle, how to post a discussion in Moodle, how to export data from a project in RedCap, where to go for software downloads, how to play a Tegrity recording on a mobile device, and updates on laptop encryption.
Your course instructors are your best resource for help with ed tech you will be using in the classroom. Be sure to contact them whenever an issue arises so they can get your request to where it needs to go right away.
There are a lot of different levels of educational support on campus. Visit the Educational Technology Resources page for who you would contact in each of the areas and for each of the technologies you will be using.
Location: MUSC Library, 2nd floor
Hours: Mondays, Tuesdays and Wednesdays from 9am-1pm