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Ed Tech for Students: Where to Get Help

This guide will cover Moodle, Tegrity, ExamSoft, and Respondus Lockdown Browser for students.

Student Technology Support Services (STSS)

Service Hours:

Tuesdays and Thursdays 11:00am - 3:00pm

Service Location:

Library 4th floor Service Desk
Questions/inquiries Email stusuppt@musc.edu

Features:

  • On-the-spot service while you wait
  • Drop-off service for involved problems
  • Service provided by technology experts who know MUSC systems
  • Security and confidentiality

Services:

  • Laptops
    • Wireless configuration
    • Exchange e-mail set-up
    • Virus support
    • Cleaning infected laptops
    • Installing / Upgrading virus protection software
  • Academic software access
    • Tegrity sessions
    • Moodle courses
    • iTunes U
  • General troubleshooting 
  • Smartphones and similar mobile devices
    • Wireless configuration
    • Exchange e-mail set-up

MUSC Knowledgebase

The Knowledge Base is a platform where faculty, staff, and students can go to begin a search for help 24/7.  This one-stop portal is populated with answers to frequently asked questions that came directly from our campus community. You can type any question into the KB and the portal will determine which existing answers are most closely associated with that question. There are various topic areas (i.e. Login, Moodle, Tegrity) with answers to questions like how to set up two factor authentication, how to troubleshoot access to Moodle, how to post a discussion in Moodle, how to export data from a project in RedCap, where to go for software downloads, how to play a Tegrity recording on a mobile device, and updates on laptop encryption. 

Senior Information Resource Consultant

Melissa Hortman
Contact:
41 Bee Street, MSC 175
843-792-5956
Website / Blog Page

Course Instructors

Your course instructors are your best resource for help with ed tech you will be using in the classroom. Be sure to contact them whenever an issue arises so they can get your request to where it needs to go right away. 

Educational Technology

There are a lot of different levels of educational support on campus. Visit the Educational Technology Resources page for who you would contact in each of the areas and for each of the technologies you will be using. 

OCIO and Help Desk

In-person help for:

  • NetID passwords
  • 2Factor
  • MDM

Location: MUSC Library, 2nd floor

Hours: Mondays, Tuesdays and Wednesdays from 9am-1pm

Help Desk Phone Number: 843-792-9700